The rebate was processed inside an inexpensive time and I acquired the verify. All of this could be avoided if their web site functioned like most other firms. Graco is owned by Newell Brands as greatest I can determine. I am hoping the items perform as supposed once the child gets to use them. My mother bought this product for my child shower. We tried to put collectively but a few of the components were stripped.
I checked with the bank card firm and we may see the merchandise being entered and then cancelled. I then called Customer Service as directed and after ONE HOUR wait on maintain, I was advised that this website couldn’t ship an item to one handle and invoice the payment to another. I then emailed customer service to complain about this case. In the interim I ordered the merchandise graco from one other vendor and was in a place to ship to one tackle and bill to my address. I cannot even order it as a replacement half from the website I’ve checked. I can’t exchange it in a retailer for one that came from the manufacturer with correct components it isn’t in shops.
Ok it took you two weeks and I’m going to hold onto all of that? I was gifted the Graco Pack ‘n Play Cc Elite Soothe Myles_9q211myl November 2019. I actually have only used it a handful of instances and whereas the pack n play is great the cradle piece did not even last a couple of months. One side of the plastic/metal deal graco crib with that locks within the shaded part snapped right off and MY SON COULD HAVE BEEN EXTREMELY HURT if I did not react as quick as I did. One day I went to make use of it for the 2nd time that day, placed my son inside and was about to carry it up with one hand, however one thing told me to use 2 hands.
I even have no approach to legally transport my youngster for who is aware of how long now. I went from telling everybody how great Graco was and to get their products to now feeling cheated and had our lives affected negatively more than only a incorrect car seat elements Unacceptable. In stores or online to be bought after which one might see if Graco would reimburse the cost graco to us. Not everybody can wait days to weeks to find a way to use their child’s automobile seat. Not everybody can simply go buy one other one whatever the company whereas they await Graco to make it proper. Finally get the car seat and the InRight Latch (needed as a result of private medical and other reasons we selected. The model).
When I referred to as customer service on 5/27 to report this they said they’d ship me a model new pack n play free of cost and I would just mail back the broken cradle. Called right now on June 18th to ask about my order, came upon it had been CANCELLED AND NO ONE CALLED ME TO INFORM THAT MY ORDER WAS CANCELLED. So if I didn’t name myself I would have been waiting for a new pack n play that NEVER would have arrived???? Why was I never known as about the cancellation of my order? As a brand new customer, you just lost me as a buyer and I might be telling friends and family to not order Graco pack n play for his or her kids. The ConsumerAffairs Research Team believes everybody deserves to make smart decisions.